Results

What a typical engagement recovers — and the math behind it.

No testimonials. No logos. No fabricated client names. Three branch scenarios, each built from real operational patterns, with the numbers laid out the way a branch manager would lay them out.

These scenarios represent typical results based on comparable single-branch engagements anchored to the four pillars. Actual recovery varies by branch baseline, team adoption, and starting conditions.

Pillar 01 — Missed Orders

$4.2M branch. 11% missed or late. 60-day Tune-Up.

A mid-size plumbing supply branch running one shift. Counter staff taking orders by phone with no confirmation loop. Will-call backlog growing every Friday afternoon.

Monthly recovery
$38k
per month in margin
Before
11%
Missed or late orders as % of total. Customers calling back to chase. Counter staff spending 30% of their time on rebookings.
After 60 Days
3%
Confirmation loop in place. Will-call queue visible on the floor. Counter staff focused on new orders, not chasing old ones.
How we get to $38k/mo
Branch revenue $4,200,000 / yr → $350,000 / mo
Missed/late orders recovered (11% → 3% = 8 pts) $28,000 / mo in top-line
Gross margin on recovered orders (avg 35%) $9,800 / mo direct margin
Counter labor recaptured (30% of 2 FTE at $28/hr, 160 hrs/mo) $2,688 / mo
Rebook overhead eliminated (dispatch, callbacks, credits) ~$25,500 / mo
Total monthly recovery ≈ $38,000 / mo
See where your branch sits on missed orders → → Run my scorecard
Pillar 02 — Overtime

$6.8M branch. 14% OT as % of labor. Embedded Ops.

An HVAC supply branch with 12 staff. Overtime became the default — not an exception. Scheduling was reactive, coverage decisions were made on the floor each morning.

Monthly savings
$22k
per month in labor
Before
14%
OT as % of total labor. Crew arriving early, staying late, covering gaps without a clear policy. Manager couldn't predict the weekly labor bill.
After 60 Days
6%
Coverage rules defined and posted. Scheduling built 2 weeks out. Manager approves OT requests before they happen, not after they show up on payroll.
How we get to $22k/mo
Branch revenue $6,800,000 / yr → $566,000 / mo
Total labor spend (12 FTE at avg $32/hr, 160 hrs/mo) ~$61,440 / mo base
OT premium (1.5x rate) at 14% of labor $12,902 / mo in OT premium
OT premium reduced to 6% target $5,530 / mo at target
OT premium eliminated (14% → 6%) $7,372 / mo savings
Productive hours recovered (fewer rework cycles, tighter coverage) ~$14,600 / mo in effective labor recapture
Total monthly savings ≈ $22,000 / mo
Find out if overtime is eating your margin → → Run my scorecard
Pillar 03 — Dead Account Reactivation

380 dormant accounts. 30 reactivated. $54k/mo new recurring revenue.

A plumbing and HVAC dual-line branch. No systematic follow-up on lapsed accounts — the counter team was too busy handling walk-ins to run outreach.

New recurring
$54k
per month added
Before
380
Accounts with $0 orders in the last 90+ days. No outreach process. Sales reps had no segmented list, no scripts, no follow-up cadence.
After 60 Days
30 back
Segmented recall list built. Scripts written for the counter team. 30 accounts placed at least one reorder — 8% reactivation rate on the first campaign.
How we get to $54k/mo
Dormant account pool 380 accounts, $0 orders in 90+ days
First campaign reactivation rate 8% → 30 accounts reactivated
Average monthly order value per reactivated account $1,800 / mo
Gross revenue added (30 × $1,800) $54,000 / mo in new recurring revenue
Gross margin on reactivated accounts (avg 35%) $18,900 / mo in margin
Total new recurring revenue $54,000 / mo (new top-line)
How many dormant accounts does your branch have? → → Run my scorecard

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